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NETGEAR ProSupport: The Facts

Buy OnCall 24/7 ProSupport	Buy XPressHW ProSupport

NETGEAR ProSupport is the service portfolio designed to compliment all ProSafe Business Class Products.

NETGEAR ProSupport is a professional, round-the-clock service service support for small and medium-sized businesses and mid-market customers who use NETGEAR's ProSafe line of networking solutions.

Blue Solutions offer this service - just click below to choose the right level of service for your NETGEAR network:


	CLICK to find more about ProSupport

So tell me more

There are two types of ProSupport to suit all service requirements for NETGEAR Business products:

OnCall 24x7

OnCall 24x7 ProSupport service support covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will ensure that a replacement product is delivered for the next business day arrival. The OnCall 24x7 Service Support Package is available with ALL ProSafe™ business-class products, with tiered pricing. Please CLICK here for the four categories to see where your product fits.

XPressHW

NETGEAR’s XPressHW service offering provides phone-based basic hardware support and next-business day express hardware replacement in the event of failure. Please CLICK here for the four categories to see where your product fits.

Features and Benefits of 24-7 oncall service

- 24x7 Technical Support, allowing you access to our Global Support Centres (GSC) 24 hours a day, 7 days a week and 365 days a year.

- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, plus port statistics for prompt resolution of technical issues.

- Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.

- Escalation management with Plan of Action (POA)..

- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.

- Software Maintenance Releases Notification; a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.

Features and Benefits of XPressHW

The most cost-effective way to protect your hardware investment. This provides basic hardware support and next-business day hardware replacement for customers who are seeking to protect their hardware investment. If a piece of equipment fails, then NETGEAR will expedite delivery of a replacement hardware for next business day arrival.

NETGEAR ProSupport

ProSafe: The Professional Choice

ProSafe™ is the brand name of NETGEAR’s business-class networking products.
	CLICK here to learn more here

Join PowerShift

Check here to join the NETGEAR Partner Program
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ProSupport Datasheet

Download NETGEAR ProSupport Datasheet
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NETGEAR Business Products


	CLICK to find out more about NETGEAR Business Firewall/Security
	CLICK to find out more about NETGEAR Business Switches
	CLICK to find out more about NETGEAR Business Wireless

Blue Solutions the UK's leading trade software distributor offering OEM Software, retail boxed, charity, corporate and educational software licensing from leading manufacturers for PC and Mac.W3C