Technical Support with flexibility

We’re with you when you need us

We complement our vendors’ support offerings by giving you an additional single point of contact – a qualified engineer who fully understands your technical requirements - throughout the working week (Mon – Thurs 9.00 am to 5.30 pm and Fri 9.00 am to 5.00 pm)

Simply log a case via our portal (http://support.bluesolutions.co.uk/), email support@bluesolutions.co.uk, or phone 0118 9898 245.

The table shows our typical response times and escalation times. Escalation will be to a senior engineer within Blue Solutions or the vendor, as required.


Severity Status Response Time Escalation Time
1 Mission Critical 1 Hour 4 Hours
2 Urgent 2 Hours 1 Business Day
3 Mid Priority 4 Hours 2 Business Days
4 Low Priority 1 Business Day 1 Business Week


Like all support services, ours works best for you if you have done some preliminary troubleshooting of the problem, and if you include in your support request error messages, logs gathered, relevant screenshots, and some detail on what occurred prior to the issue.

If you want to learn more about how we can complement your existing vendor support, get in touch.


Out-of-Hours Support Contacts

Vendor Email Phone Live Chat Web Resources
AppRiver support@appriver.com 0044 2035 886 180 / 001 866 223 4645 Click Here Click Here
Bitdefender Cloud goldsupport@bitdefender.com 0044 2036 080 456 / 0044 2080 991 687 Click Here Click Here
Bitdefender On-Prem/Enterprise gzn-gs@bitdefender.com 0044 2036 080 456 / 0044 2080 991 687 Click Here Click Here
BitTitan Click Here Click Here Click Here Click Here
ConnectWise Automate help@connectwise.com 001 813 463 4700, option 3 Click Here Click Here
DataFortress support@bluesolutions.co.uk 0044 1189 898 245 Not Available Click Here
Heimdal Security corpsupport@heimdalsecurity.com 0040 72 0033349 Not Available Click Here
Malwarebytes Endpoint Security corporate-support@malwarebytes.com Not Available Click Here Click Here
Malwarebytes Endpoint Protection corporate-support@malwarebytes.com Consult license certificate Click Here Click Here
Trend Micro SMB Click Here Click Here Click Here Click Here
Trend Micro Enterprise Click Here Click Here Click Here Click Here